TERMS AND CONDITIONS
Please read our terms and conditions.
Purchasing from us is acceptance of these terms and that you confirm you are over 18 years old.
We respect our customers' privacy and keep all of your details private. We never make your details available to any third party company for marketing purposes.
RETURNS, REPLACEMENTS AND EXCHANGES
These terms and conditions apply to purchases made online. Terms and conditions for purchases made in or collected from our retail store differ; we offer an exchange or credit note for items bought in store. By law, consumers in the European Union have the right to cancel a contract for the purchase of an item online within seven working days of the day of receipt of the order.
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify us as soon as possible, by email, or by post to our Customer Service address:
Goods must be returned within 28 days, using the address above. The postage cost of returning the cancelled order will be the responsibility of the customer. We recommend you use a recorded delivery service and obtain proof of postage. You will be responsible for the returned products until they reach us.
Where you are cancelling your order within this cooling-off period (seven working days) we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please don't forget to mention this if you are cancelling and returning a multiple order. Delivery charges are non-refundable if you are returning just part of an order.
If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or a credit note. Goods returned for exchange or credit notes must be in the condition you received them, complete with all packaging, labels and undamaged. Credit Notes are valid for 3 months from the date of issue and are in addition to your statutory rights.
Replacement items can only be dispatched once we have received your returned order.
For reasons of health and hygiene, we will not give refunds/exchanges for products such as hosiery, gloves, socks, wigs & hair pieces, hats, ear pieces, masks, contact lenses and cosmetic products, unless faulty.
We will issue a refund as soon as your item(s) have been checked and meet our conditions for returned goods. We endeavour to credit your account within 5 working days from receipt of a return. Please note that timescales for a credit to appear in your account are dictated by your bank or card issuer and we have no control over these matters. Your refund will be credited to the same card with which you made your original purchase.
If you have received your order and an item is missing, please contact Customer Services (within 24 hours of receiving your order) with your order number and details of the missing item.
We will resolve the situation as quickly as possible.
In the rare event you receive a faulty item; please contact us immediately to arrange an exchange or refund:
Goods returned for exchange or credit notes must be in the condition you received them, unworn and with all the original packaging. All returns are inspected by our Customer Services Team and we reserve the right to dispute a refund application if we consider the costume to have been worn or damaged by the customer. If posting goods, please keep proof of posting.
Photographs on our website are provided by the companies who make the costumes and we have no control over their appearance. Some fabrics reflect light differently, so true colours can vary depending on lighting conditions and your computer settings; colours should only be used as a guide. Please contact us if you require further information, we are happy to help and advise.
You are able to pay by debit/credit card either by using PayPal (you don’t need a PayPal account) via our website, or by telephoning us with your card details. We accept all major credit/debit cards (Visa, MasterCard, Maestro, and Solo). All cheques or postal orders should be made payable to Boogie Knights and be in UK Pounds Sterling (GBP). Please note, payments by cheque require an additional 7 working days for payment to clear before we dispatch your order.
Please send your order with a cheque or postal order to:
36 Worsley Road North
Please ensure cheques are crossed and are made payable to: Boogie Knights
DELIVERY CHARGES & TIME SCALES
At the moment, we are only able to deliver within the UK – we apologise for any inconvenience.
Standard Delivery from £3.99 (Allow approx. 3-5 working days)
First Class Delivery from £4.99 (Allow approx. 1-3 working days)
Next Day Special Delivery – from £7.99
If paying by cheque, please allow an additional 7 working days for payment clearance before dispatch (e.g. 10-12 working days).
We use the Royal Mail recorded delivery service, so your item will need to be signed for.
If you would like to order a selection of items, we can combine postage. Please contact us on 0161 790 1222 for further details.
If you have allowed for the delivery times above and have still not received your order, please contact Customer Services with your order number and query.
Order time-scales are subject to stock availability and card payment security checks. Payments by cheque require an additional 7 working days for payment clearance before dispatch. All time-scales exclude weekends and UK (England) Bank Holidays.
Shop opening times:
Monday 10am – 5pm
Tuesday 10am – 5pm
Wednesday 10am – 1pm
Thursday 10am – 5pm
Friday 10am – 5pm
Saturday 10am – 5pm
We are closed on Bank Holidays, but extend our opening times over Halloween, Christmas and other holiday times. Please check for details.