Returns Policy
Boogie Knights,
36 Worsley Road North,
Walkden,
Manchester,
M28 3GW
Here at Boogie Knights we offer a 14 days returns policy. Returns received outside of this time will not be accepted and returned to the customer at their expense. Please enclose a copy of your original invoice and a detailed note with reason for return.
We recommend you send any returns recorded as we are not liable for lost returns. The cost of the return postage will be the customer's' liability. We will replace faulty products with the same product or refund back to the same method of payment if the product is no longer available. If an item is faulty please contact us regarding the issue before returning so we can advise the best way to resolve the issue.
If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 14 days for either an exchange or credit note. This does not affect your statutory rights that if the item is faulty you will receive a refund. All returns unless faulty may be subject to a 10% restocking fee. If you choose to exchange the unwanted item for an exchange totalling higher than your original, then you will be liable to pay the difference. Postage costs do not constitute as part of the credit note.
Wigs, hosiery and make up may not be returned due to hygiene reasons. If part of your costume has a wig or hosiery please do not open these unless you are sure you want to keep the costume.
All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any returns that are not received in this way will be sent back to you at your cost or held pending contact and will be destroyed within 60 days if no contact is made.
No replacement items or credit notes can be dispatched until the returned items have been received by us. Please allow up to 28 days for any refunds to appear on the card paid by.
Remittance Terms Payment is taken when the order has been accepted online, if however goods are found to be out of stock or have not been dispatched within 36 hours we shall contact you, giving you the option of a full refund of your payment or a replacement item option.
